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  After reaching out to a few lawyers regarding a very difficult situation with my 7yr old Jeep Grand Cherokee Eco diesel due to recall issues, Susan reached out to me promptly & addressed all of my concerns & agreed to review my documents and my case to see if she could help me. While a few other lawyers got back to me, most said they could not help and were not very confident about taking my case. Luckily Susan got back to me and agreed to take my case immediately. It was not an easy case due to the situation nor the fact that we were entering into a pandemic but She was still able to guide me through the process while pushing through to a settlement against the manufacturer along with my detailed record keeping & fight with FCA. She never gave up and always sought a different route when faced with roadblocks. She is strong witted, knowledgable and relentless. I trusted her completely and it PAID OFF. We settled and I turned my car in Jan 8, 2021 to FCA walking away satisfied that we won and did not come out defeated. I have since recommended Susan & her team and will continue to. I am forever thankful to her for helping me through a tough hand of cards I was dealt unexpectedly.

  If you're reading these 5 star reviews for Susan Yu and wondering if they're true, they absolutely are. Susan and her team are absolute professionals who are honest, very responsive, and will fight to get you the compensation you deserve. I was involved in a 6-car crash on the 605, which was determined by the CHP to be a felony hit-and-run. This meant I had to go through my own insurance to get reimbursed. Susan not only got all my medical bills paid for, but she also was able to get more pain-and-suffering compensation than I could get on my own. I'd also add that she and her team are super efficient and easy to work with. She was up front about how the process worked, stayed true to her word, and always responded whenever I had a question, sometimes within minutes of my emails. While I hope I never get in another accident again, if I did, I'd contact Susan in a heartbeat. I HIGHLY recommend her and her network of medical professionals too.

  Susan. She's the one you want to look for if you're involved in a car accident.

I was read ended 2x's in a span of 2 years (just when I was turning the corner in my recovery the second one happened) and Susan was there for me through thick & thin for both of these accidents.

Susan and her team were literally a Godsend. Responsive, yes. Genuine, yes. Knowledgeable, yes. Kind, yes. Understanding, yes. Got the job done? Yes!!

Susan not only took the time to truly get to know what happened but also she guided me along the way even though she wouldn't be able to get paid as much as she would have with someone else's case. I had such a horrible attorney prior to finding Susan and she still gave my case her 100% even though she was fully aware that she would have to split the settlement with the attorney who made my case worse.

Not only is Susan genuine, but she was smart. She works hard and will see everything through. She showed up for me when I couldn't. She answered every one of my questions and not once did she say or do anything that made me feel shame for asking for more information. She explained everything so thoroughly that even I in the worst state of mind / body post concussions was able to get through this. If anyone asks me for a rec, it's going to be Susan.