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It's really unfortunate that I can't give more than five stars. Susan Yu is the one you want on your side...

I'll end with this: During a deposition, opposing counsel (weirdly) asked me if I had retained Susan...

Back in October 2018, I was rear ended by a company pickup truck on the 105 East. Including the 2 of us, it was a 4 car accident (I hit the car in front of me after impact & that car hit the one in front of them). Besides the truck driver, we were all completely stopped so when the cops came it was pretty obvious who was at fault. Even though my car was totaled (just paid it off 3-4 months prior!!!) no one was seriously injured. My air bag did deploy but after I got out of the car I felt fine, but I didn't realize it was the adrenaline that was making me feel no pain. After getting home I just thought of sleeping it off, but many friends told me to at least get checked out and few told me to get a lawyer after seeing the damage. This was a first for me so I was hesitant but the next day the whiplash came in to full effect. That's when I decided I should heed my friends' advice.

I started comparing lawyers around Pasadena and I decided on calling Susan because everyone's reviews were all positive & she also deals with the physical/car damage too on top of personal injury (apparently not a lot do both). I sent a Yelp message & she called me a little later at night. After talking I decided to have her as my retainer. Signed the paperwork via online & from there I was taken care of. She linked me up with a chiropractor to get checked out (ideally get checked out 72 hours after a car accident by your personal physician, Urgent Care, ER, chiropractor, etc - any accredited health professional). At least with this chiro (Kevin Cressey in Pasadena!) he told me I can come in whenever I wanted so I decided to go once a week (I've heard others push for 3x a week). Never felt pressured or uncomfortable with any his recommendations, like getting an MRI/CT scan (I got a concussion, spine was fine, neck was slightly off but recoverable). I ended up getting a PRB/PBR shot in my lower back from a pain specialist because I started to plateau in my treatments (for me it worked, it dramatically improved). I'm ok now but looking back I probably should've seen a physical therapist at least once too so I would recommend that as well (just advice from friends!). I also saw a neurologist about my concussion to learn more details. Even though I have health insurance (Kaiser) I decided to do treatments outside of it because I wanted the driver's company's insurance to pay for everything (they did everything on lien), but if you wanted to go that route through your own insurance I would not think it an issue. Just make sure to keep all paperwork and give it to Susan. In the end do what you feel is best for yourself! I just wanted to deal with as little as possible to be honest.

I had Progressive at the time (they were wonderful) and Susan was in touch with them too. I made a claim with them so I could get a car rental & get money for my car faster instead of waiting for the other insurance. She let me know when they offered the money for my total and asked if I was good with it (I had a Nissan Altima '12, 180k~ miles, normal condition - one rim was missing & windshield had a big crack though lol) and I was good with it. More than I estimated! I also got my deductible back separately later too (if you're not at fault the other insurance/party can be liable pay you back your deductible)

After 5-6 months by March 2019 I was good enough to finish treatments and Susan began the process of filing my personal injury claim. I would say 3-4 months later in July she came back with the 1st offer (I just wanted/expected them to pay for the treatments so I was genuinely shocked by the amount) but she asked if I wanted to counter offer & negotiate my treatment costs also - I of course agreed to it. Their second offer came a week later and Susan told me pretty much that's their final offer to accept and since my offer was significant there would be no discount for my treatments. I had no problem with it at all, it was more than I even imagined getting. It was all inclusive so after attorney fees & treatment costs I had a pretty nice net to stash. I feel lucky in trusting in Susan & that we were dealing with commercial insurance. Personally, I believe no one should expect to make a quick buck after an car accident - your health is top priority so you should aim to have that covered. Anything else on top is extra!

Shout out to Alicia & Ciella who helped out along the way! Any questions I had they all were helpful, kind, and easy to reach out too. Even if you're dealing with personal/private insurance, if you want someone who's skilled & reliable, I completely recommend Susan!